Privacy Policy

Last updated · October 15, 2026

Luxora Wellness ("we", "us") respects your privacy and is committed to protecting personal data collected via our website, mobile apps and services. This policy explains what data we collect, how we use it, and your rights.

1. Data we collect

Contact information — name, mobile number, email address
Booking details — service, therapist, address, date/time, notes
Payment information — processed by our PCI-compliant payment provider; card numbers are never stored on our servers
Location data — approximate location for service area matching (with consent)
Communication history — support messages, session feedback, reviews

2. How we use your data

To deliver and manage your bookings
To match you with appropriate therapists
To send booking confirmations, reminders, and receipts
To provide customer support
To operate loyalty program and personalize offers (with consent)
To meet legal and regulatory obligations in UAE and Qatar

3. Data sharing

We share limited data with assigned therapists (name, address, booking notes) strictly for service delivery. We never sell your data. Third-party processors (payment, SMS, cloud infrastructure) operate under strict data-processing agreements.

4. Your rights

You may access, correct, or request deletion of your data at any time by emailing privacy@luxora.ae. You may also opt out of marketing communications via your profile settings.

5. Data retention

We retain your booking history and financial records for 7 years per UAE tax law. Marketing preferences and non-essential data are deleted upon request within 30 days.

6. Contact

For privacy questions or data requests: privacy@luxora.ae · +971 4 000 0000